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FAQ
HOME · FAQ
What is the cost for the service?
A service fee of $34.00 (plus applicable sales tax) is charged every four weeks. This includes delivery, pick-up, and composting of soiled diapers and wipes into safe, nutrient-rich topsoil.
Diapers and diapering products are purchased separately based on your individual needs. DYPER diapers are $13.50/pack; briefs are $20.00/pack; and wipes are $6.50/pack. There is no minimum monthly order.
Our average customer with a new baby will spend roughly $150 for the first month of our service and $100-120 per month thereafter. These figures include both the cost of products and our service fee.
Diapers and diapering products are purchased separately based on your individual needs. DYPER diapers are $13.50/pack; briefs are $20.00/pack; and wipes are $6.50/pack. There is no minimum monthly order.
Our average customer with a new baby will spend roughly $150 for the first month of our service and $100-120 per month thereafter. These figures include both the cost of products and our service fee.
I have more than one child. Do I have to pay the service fee for each child?
The service fee for delivery and composting applies to your entire household. Note: This applies to a single family at one delivery address.
Why do you charge sales tax on the service fee?
According to the California State Board of Equalization, all services that are associated with the transfer of tangible goods are taxable. This also applies to memberships, handling and/or shipping fees.
On a positive note, baby diapers are tax exempt in the state of California!
On a positive note, baby diapers are tax exempt in the state of California!
How will I be billed?
We bill you at the end of each week for items you have received that week. Our service fee is billed once every four weeks. We accept payment by credit card (Visa, MasterCard or Discover).
Is there an account set-up or termination fee
There is no cost to open or close an account with REDYPER. There is no long-term contract, and you may cancel your service at any time. There are no hidden fees. We charge a flat service fee (billed once every 4 weeks), competitive prices on the products we sell, plus applicable sales tax.
What is your refund and return policy?
Items purchased from REDYPER and the monthly service fee are non-refundable. However, we are always happy to offer store credit for any unopened products purchased from us within the past six months. To request a return of unopened/undamaged diapers or briefs, please complete the form at the link below. (Note that you must already be logged into your account for the link to work correctly.)
If you have other products you wish to return, please email us directly.
In the unlikely event you receive a defective product, REDYPER will happily replace the product.
If you have other products you wish to return, please email us directly.
In the unlikely event you receive a defective product, REDYPER will happily replace the product.
What diapers do you offer with your service?
DYPER diapers and pull-on pants are made with Chlorine-Free fluff pulp and are free of harmful chemicals or irritants such as latex, alcohol, perfumes, PVC, lotions, TBT or Phthalates. We've made them with Bamboo viscose because it is soft, odorless and breathable. And most importantly, our diapering products are compostable in our industrial composting process.
Our diapers are independently tested and certified Standard 100 compliant by OEKO TEX®, a leading Swiss certification body.
Note that some of DYPER’s products cannot be collected by REDYPER. An example of this is our limited edition Smurftastic Diapers line which is exclusively available at Walmart. While these diapers aren not compostable, we've designed them with a different environmental focus; each purchase of Smurftastic Diapers funds the recovery of the equivalent of two plastic bottles from our oceans, as verified by rePurpose Global.
Our diapers are independently tested and certified Standard 100 compliant by OEKO TEX®, a leading Swiss certification body.
Note that some of DYPER’s products cannot be collected by REDYPER. An example of this is our limited edition Smurftastic Diapers line which is exclusively available at Walmart. While these diapers aren not compostable, we've designed them with a different environmental focus; each purchase of Smurftastic Diapers funds the recovery of the equivalent of two plastic bottles from our oceans, as verified by rePurpose Global.
Do you have sizing guidelines to help new customers select the correct diaper size?
REDYPER offers compostable diapers in sizes NB - 6.
We also offer pull-on pants in size 2T/3T (Medium) - 5T/6T (XXL).
Diaper sizes, counts and weight recommendations are shown below.
We also offer pull-on pants in size 2T/3T (Medium) - 5T/6T (XXL).
Diaper sizes, counts and weight recommendations are shown below.
How do your diapers compare to traditional disposables?
We have worked very hard to provide our customers with a compostable single-use diaper that equals the name-brand disposable diapers in every way: comfort, fit, absorbency, convenience, and cost. Just like disposables, our diapers have hook-and-loop closures and elastic gathers at the legs, making them both comfortable and leak resistant. The absorbent layer in our diapers contains a combination of natural unbleached FSC (Forest Stewardship Council) certified wood pulp and super-absorbent gel.
Is it ok if I buy my diapers online and use REDYPER for the composting?
We do not offer pick-up only service. Due to anti-scavenging laws, we are legally restricted to collecting diapering products that have been purchased from REDYPER. In addition, the only way we can control the integrity of what goes into our composting stream is to provide the diapers that we intend to pick up.
What type of wipes do you offer?
REDYPER wipes are hypoallergenic, unscented, and packed in 99% water.
We chose 100% viscose from Bamboo plant-based wipe material because it’s naturally hypoallergenic, absorbent, and soft on your baby’s skin.
REDYPER wipes are hypoallergenic, unscented, and packed in 99% water.
We chose 100% viscose from Bamboo plant-based wipe material because it’s naturally hypoallergenic, absorbent, and soft on your baby’s skin.
What bags can be used to return diapers to REDYPER?
Please have your pickup ready for collection in a closed compostable bag, like the BioBags offered on the website. We cannot accept regular oil-based plastic bags, as all collections are taken directly to compost and are not sorted; biodegradable products are not compatible with our accelerated composting process. Acceptable bags will have one or more of the following logos printed on both the packaging and the bags themselves:
Our drivers are trained to look for those markings on the bags, and will mark down anything that does not have them as being non-compostable.
How many packs of diapers do you recommend for my first order?
Most newborns will go through 60-80 diapers/week (we recommend 2 packs/week).
As your child grows diaper use generally declines to 1 pack a week. For your first order we suggest you purchase 2 packs of diapers, 2 packs of wipes and 1 box of 13-gallon compostable collection bags.
For your convenience you can purchase these products as part of a New Baby Starter Pack.
As your child grows diaper use generally declines to 1 pack a week. For your first order we suggest you purchase 2 packs of diapers, 2 packs of wipes and 1 box of 13-gallon compostable collection bags.
For your convenience you can purchase these products as part of a New Baby Starter Pack.
How often can I receive orders?
You have the choice of placing a one-time order or a recurring order. Recurring orders can be scheduled for every week, every other week, or once every four weeks.
Can I receive my first order before my baby is born?
Yes. We recommend you schedule your first delivery 2-3 weeks prior to the birth of your child. We will not charge you a service fee until you start our regular weekly service.
What are your hours? Do you deliver on Holidays?
REDYPER's customer service department and corporate offices are open Monday through Friday from 9:00am to 5:00pm.
Our drivers are on the road for deliveries and pick-ups Monday through Friday starting at 6:00am (be sure to have your used diapers out for collection no later than 6:00 sharp).
We deliver and pick up diapers on all holidays except for New Year's Day, Thanksgiving Day, and Christmas Day. If your delivery day falls on any of these holidays we will notify you well in advance and let you know which day we will be moving your delivery to.
Our drivers are on the road for deliveries and pick-ups Monday through Friday starting at 6:00am (be sure to have your used diapers out for collection no later than 6:00 sharp).
We deliver and pick up diapers on all holidays except for New Year's Day, Thanksgiving Day, and Christmas Day. If your delivery day falls on any of these holidays we will notify you well in advance and let you know which day we will be moving your delivery to.
What areas do you service?
REDYPER diaper service is available in the greater San Francisco Bay Area.
Unfortunately, some less populated areas are not economical (or environmentally feasible) for us to service at this time. If you are unsure whether you are inside our coverage area, please contact our customer care team so that we can check for you.
Local service is expanding into additional cities as quickly as possible. Visit DYPER.com to see if your neighborhood is eligible for local service.
Unfortunately, some less populated areas are not economical (or environmentally feasible) for us to service at this time. If you are unsure whether you are inside our coverage area, please contact our customer care team so that we can check for you.
Local service is expanding into additional cities as quickly as possible. Visit DYPER.com to see if your neighborhood is eligible for local service.
What do I put my diapers in for collection?
REDYPER offers two options for diaper collection on our website. You may choose a compostable BioBag or a double-walled 30 gallon paper sack. The compostable BioBags are available in 13 gallon and 33 gallon sizes. The 13 gallon size fits in most diaper hampers or tall kitchen trash cans. Simply collect your diapers in the compostable bag and tie a knot in the top when full. If you choose the 30 gallon paper sack to collect your diapers, simply fold the top and put out for pickup.
Can I use a paper grocery bag for pick up?
Soiled diapers may not be placed directly into a paper grocery bag. When wet, grocery bags are not strong enough to transport soiled diapers. Our drivers will only collect a grocery bag if there is a closed compostable BioBag inside.
What can I put in the collection bag for pick up?
Your collection bag may only include compostable diapers/briefs and compostable wipes that have been purchased from REDYPER. Diaper packaging from NURTURE is compostable and can be included in your collection.
Unfortunately DYPER diaper packaging and both brands of wipes are non-compostable.
Unfortunately DYPER diaper packaging and both brands of wipes are non-compostable.
What happens if I forget to put out my soiled diapers?
If you forget to leave out your soiled diapers, simply put them out the following week.
How often do you pick up diapers?
We will pick up your soiled diapers every week, whether you receive a delivery or not. We come on the same day of the week, every week, on your assigned service day.
How do I change an order?
It is very easy to change an order on our website. When you sign into your REDYPER account, simply click on 'View Upcoming Orders' from the menu and click on the Order Number for the date you would like to adjust.
Additionally, under ‘Recurring Items’ you can manage any and all recurring orders you have. If you ever have trouble placing an order, call us and we’ll be happy to assist you.
Additionally, under ‘Recurring Items’ you can manage any and all recurring orders you have. If you ever have trouble placing an order, call us and we’ll be happy to assist you.
Where are my diapers picked up and dropped off?
We recommend that your pick-up and drop-offs take place at your front door. Please contact our customer service department if you require a different pick-up or drop-off location.
What is the deadline to make changes to my order?
The deadline to make changes to any order is 48 hours before it's scheduled to be delivered. If you miss the deadline, please call us and we will do our best to accommodate you.
How will my diapers be delivered?
Orders are delivered in recyclable brown paper bags.
What if I'm on vacation or away from my home?
We certainly recognize that our customers will occasionally travel outside of our delivery area for family vacations. Dealing with your diapers while away from home will be up to your personal preference. We recommend, if it is possible, that you bring your diapers home and add them to your collection bag for normal pickup. We offer convenient travel-sized, compostable storage bags for purchase on our website that are ideal for this purpose. Alternatively, you may choose to dispose of them in the municipal trash collection as you would with traditional disposable diapers. If you are going on vacation, be sure to enter your vacation dates on the "vacation" tab of the ordering page. If you are on vacation for four or more consecutive weeks we can put your account on hold and waive your service fee until you return, as long as we are notified directly (via phone, email, or web chat).
What happens if I move?
If you are moving within our service area, you can continue service at your new residence without interruption. Please check online to see if your new address is in our coverage area. So that we can best meet your needs in the moving process, please call our office at least one week prior to your move so that we can make the necessary arrangements.
How do I cancel my service?
Whether your child has graduated to potty training or you need to cancel for other reasons, simply contact our customer service department via phone, email, or web chat, and we will cancel your account. You can cancel at anytime and your service will end at the end of the current billing cycle. The service fee is non-refundable.
What are your Terms and Conditions of service?
I'm glad you asked! You can read our full terms and conditions here.
Is the packaging for your products compostable?
Unfortunately, diaper packaging from DYPER and wipes packaging from both brands are non-compostable. We are actively working to improve the compostability of all of our packaging.
How does composting differ from recycling?
Recycling involves reprocessing old materials into new raw materials, which can later be used to create new products. Glass, Plastic, paper, textiles, and metals are commonly recycled. Composting is the natural decaying of biodegradable organic material, producing nutrient rich top-soil. The composting process occurs normally in nature, but very slowly (measured in years). Industrial composting accelerates the natural process of decomposition by actively controlling the composting conditions (temperatures, aeration, carbon, and nitrogen content) that allow aerobic bacteria to thrive, producing the end product in as little as 14 weeks.
I compost in my backyard now. Can I purchase the diapers and do my own composting?
No, you cannot compost diapers in your backyard, as it is unsafe. Reaching the high temperatures required to kill harmful bacteria and pathogens found in human waste is difficult and inconsistent when using common home composting techniques. To ensure that the soil produced when our products are composted is 100% safe, we only offer our diapers and wipes as part of our inclusive service, whereby the products are composted in our regulated industrial composting facility.
Can I buy diapers from REDYPER and put them in my green bin / cart?
No. Human waste composting is a very different process than curbside composting for kitchen scraps, lawn trimmings and cardboard. Please do not put soiled diapers in your city composting bin, as it contaminates their composting stream.
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